Thursday, March 5, 2009
should public transport upgraded??
To allow passenger to sit well in those buses i would say that the company for those buses should always maintain their services at least once a month.Many people has been complaining about the service of the buses that given.Its not that good and its not that bad either its just in the middle but definitely we Malaysian always want the better thing for our self right? so upgrading bus would be a good idea but the main problem is drivers???
Maintenance for buses are important as they should take it seriously like their own private cars.Many drivers dint really care about the buses and purposely damaged it...Isn't that not the way to maintain it??? even passengers has some thing to be blamed because of not taking care when their inside they dont care and simply spoil or even purposely.Since the buses driver are trying to maintain why cant we as passengers follow the step and maintain the bus?? everyone should be working out to maintain those buses not only drivers or the company. It isn't right to let them just take care all the while and we just damaged it and complained about upgrading it.
Even upgrade it the buses would not be good condition because of the passesengers attitude so i would like say that everyone should work together to maintain a good bus.Even i realise that foreign people come into the buses and some maybe shy to admit that is malaysian bus but the fact is thats the way malasyaia buses are right now.. and there is no reason to blame both side drivers and passengers but ourself.
Wednesday, March 4, 2009
is english important?
Tuesday, March 3, 2009
manu advertising ipod??? possible??
what i saw in a new restaurant!!!(in food)
i was in this restaurant around klang and i was with my family we were like going for a family day breakfast right?? so we decided to go one restaurant since the other restaurant are pack with people because of their good business and food so we decided to go on different restaurant.While we were in that restaurant right i mean sitting down waiting for a waiter to take order and guess what i waited for 10 min??? where are those workeersss! the restaurant dont seems to be like to busy with customer!
even if busy they are not organised in arranging themself according to tables they were like runing here and there and some for no reason just STANDING?? haahah standing man! dude why are u just standing there??? come get us food to eat! ahahaha this normally due to lack of organisation because of the new restaurant that they have to compete with the other restaurant which is located not far from them.But how do they want to compete with the restaurant if they to like serve this kind of services and food to customer??
best part when i was showing the coackroach to one worker i think the boss!! u know what he boss or worker(im not sure) said??????? oh sorry this food not im the one that prepare it?? i was like whattttt are u talkingg??? excuse meeee? hahah!
no planning! know nothing!so its hard to get customer loyatly and i can say that the food in that restaurant isn't that nice too?? its just normal taste and i prefer the other restaurant which always pack with customer.Their place is always pack within this time(9-12) this 3 hours can cover their business for a week i guess but the new restaurant their service is slow but we cant blame them because their new restaurant but i would to say if they want to get customer satisfaction then organisation is very important.
Sunday, March 1, 2009
footballer vs ragby sport???
when they did some tackles that is dangerous but for rugby there will be
rough tackles within each other but did they ever scold or argue with the
referee??? this is my major talking point today.
1st in rugby sports the players are normally rough games its very rough
sports but when it comes to manners in those games with footballer right
which of this 2 sports are more well mannered? i ask u ??? if footballer u
don't play any sports haha! but if rugby player then u might have a little
sense of sportsman or sportswomen because my opinion are....
ragby player because if you watch rugby sports even thou its so rough but
they are always the better gentlemen compare to footballer because u
might think that the sport are dangerous because of those tackles but
those players they use to tackle using the right rule and purpose its not
like footballer that play dirty some times.Even football does tackle too but
they will not tackle in a good way but sometimes in a dirty way then might
hurt some one!!!
good service is like???
what i mean it good service is that a waiter that willing to fullfill the customer
request without complaining and always has a smiling face to the
customer.Also a person that knows how to manage his service good and
in order.I been under a good service and a bad service.This category fall
to every business not only in food industry.There was story begins like ...
I was in this place i made a call that i order this food A and i told the
person that i will be coming in 15 min time .... after 15 min i came i took the
order and went home! when i went home i realise that the workers there
mix up my food and other ppl food! i order food A but i get food B! guess
what i feel? of course im angry! the workers are not sistematic at all! all
mix up work! can u imagine if the workers does this to every customer? it
will definitely be no customer coming to their stall already.
2nd was when i saw some customer requesting for something and the
worker was like angry and start talking to the customer in sort of rough
tone.Is it the way to treat a customer??? is it the right for customer to
complain later?? mana hak assasi pengguna? where is the customer
right? so its better for a stall to treat all customer like king so that it keep the
customer satisfaction top and they will always come to the same t all
the time.right? agree? drop a comment...This also show the imagine of the stall if the service is good definitely the customer will come and eat again right? so its important to keep the customer satisfaction and customer is a king to a any business industry.
Saturday, February 28, 2009
professional vs normal hair cut!
I went for a hair cut in this 2 types of hair cut within 3 months i think and i can tell u guys the differences.When i walked in the professional hair cut the person was i mean the worker everyone was stylish! what i mean is totally different from a normal person hair it was kinda scary but thats pro man! what do you expect then.
when i was my turn to cut my hair i told the guy i wanted this and that style and guess what! the guy was like saying dude keep quiet i know what style suit you! i was like oh damn! im the customer or you??? hahahah! but we cant blame them for doing that thats why their pro! and finally the style cut by them even its not the type i would expected like i want but its OK! so i just said thank you! in pro u can request actually but even you dont know what style you can always ask the pro to design for you.
AND also i would like to talk about price! even the pro price hair cut is expensive but its worth it.It almost worth as the style they cut and pro is better for those guys and girls that love stylish and pro hair cut is right choice but for schooling teenagers normal hair cut is fine.
Well for normal barber hair cut even the price is cheap but its hard for customer to request what they want.Well for me i went to an shop when i step in i told this guy that i wanted this hair style but i end up with different style! i was like mad actually but what can i do? i can just go away from the shop haha!
its kinda hard to request because we are just paying not more than RM10.00 so we cant really request this and that so detail because we are just paying that much of amount so its better to just cut and go haha! well my point right here is just go for a hair cut anywhere you like and dont complain like ME!
Friday, February 27, 2009
marketing and consumer marketing! debate!
We were debating to defend our topic against each other.There were many example given to each other about the topic.
1st group said that profit is 1st then satisfaction because without profit we would not have any money to pay for upgrading our product to satisfy customer right? We as marketing department would aim for profit rather than satisfaction.This also will help us to have a better satisfaction by having a promotion,charity and many more.All this cause us to make profit for the 1st place then only we can have a maintaining customer satisfaction.
We need profit to pay income for our workers right? we need those profit to pay them so that we can come up with a better product for better satisfaction.If there is no profit we cant be paying our workers and there wont be any customer that will serve our product so this shows the important of profit in marketing world.
But for the other group they came out by saying that their customer satisfaction is more important and they given some several example such as they said that without customer we would not have any money! because our income and cash all come from customer so its important to maintain customer.
A satisfy customer will always come and use our product which allows us to make profit from them so that we can uppgrade our product to satisfy them.
Some of them even said that customer is a king for a business industry because they are the one that will be using our product.
But for meeeeee what i think is that both are 1st categorie beacuse both are also very important to marketing industry world.Without customer we cant make profit this shows that this two types(profit and satisfaction customer)is a group that must work together to help a company because when we get to satisfy a customer they will come and buy our product again even though its expensive example like nike? polo? why are they so expensive but still there is customer that buys their product? this is because their product make a profit with the sales and they come out with a better quality to satisfy their old customer.Can u see the combination of this 2 things? this combination are the ones that affect the company overall actually.Quality and services that keeps the customer satisfaction to the marketers.
experience in starbucks
It was kinda a great addtional for our general knowledege especially for not coffee lover like me?.Starbucks coffee is not just a drinking coffee but there is some knowledge about it you can have it.It sound like a new learning sources for me since now then i a little bit addicted to coffee right now haha! so i can say that to those outside that curious about coffee i just want to stress that even a coffee is just a drink but there is much for us to learn if we have the desire.There is always a room for us to improve.
In starbucks i have learned a lot of things such as the way we can enjoy drinking coffee.There are 4 steps that you have to go thru when drinking a coffee.
1.u smell the coffee
2.u blurpppppp! when u drink
3.locate the taste on your tongue!
4.create coffee description